We help generate the survey questions and recommend question formats that will give you the best results!  Follow-up phone calls to all recipients to ensure they received the survey has been a key to successful response rate.  At that time, we answer any questions that they may have as well as walk them through the entire survey if required. We closely monitor those who have yet to respond, following up multiple times if necessary. We want you to get the response rate you need to declare your survey a success.  

 Fact; paper surveys yield an average 40-60% response rate. Our on-line surveys average well in excess of an 80% response rate! We have had quite a few 100% returns.

 Plus, our system automatically collects the survey responses and continually analyzes and reports the findings. This eliminates the need for any future data entry and allows for results analysis the moment the survey is closed.

From our web server; ideal for surveying respondents via the internet

Paper Survey; when the Internet option is not available.

The web server option is normally the best way. Especially designed to collect data from many different locations and agencies through the Internet and requires no participation from your IT department or use of your network servers.

Our technology allows us to individually notify all respondents personally by email or with an included attachment of the survey without disclosing the names or departments of any of the other respondents. This feature ensures that specific privacy issues that may be required by the authors of the survey are achieved.

Innovative can customize the look and feel of your survey. Choose your own colors, select your font preferences and add logos. We are flexible in meeting your needs and want you to feel good about the final product you are presenting to your respondents.

Innovative provides you with many options for customizing your web survey format. For questions with choices, you can specify the number of responses required. If "Only one response" from a selection of choices is what you want, we can display the choices as either radio buttons or a drop-down menu. If "Any number of responses" is what you want, we offer choices as either checkboxes or a drop-down menu allowing multiple responses. 

For questions without choices, you can specify the number of responses required. If "Only one response" is what you want, the response field will be displayed as a one-line text box or a scrolling text box. If you require a specified number of responses, the response field will be displayed as either a one-line text box or a scrolling text box depending upon which you choose. If "Any number of responses" is what you want, Innovative will create response fields as either a one-line text box or a scrolling text box depending upon which you choose. 

As you can see, there are many different combinations, all of which that can be incorporated into one survey. Don’t worry, once you have your questions drafted, we can suggest the response style that best meets your needs. We can even demonstrate the different outcomes of each response style just to ensure that you are comfortable with your selection.

The price of your survey will vary depending on the number of questions you include in the survey as well as the number of respondents you have. There is no per-respondent charge with our surveys!  You pay a flat fee for the survey and an hourly administration charge for such things as follow-up phone calls. Other costs not included are long distance charges for phone calls, out-of-town faxing and any postage, paper, envelopes etc. required for paper surveys.